Z-aN

Thank you for using Z-aN regularly.
We would like to inform you about the "Wataru Hatano Premium Live - Archive Streaming"

Regarding the "Wataru Hatano Premium Live - Archive Streaming" scheduled to be streamed from FRI, March 28, 2025, at 6:00 p.m. ~ SUN, April 13, 2025, at 11:59 p.m.(JST), we regret to inform you that the recording date has changed due to the vocalist's voice condition.
We apologize for any inconvenience caused and appreciate your understanding.

The changes and measures related to this announcement are as follows.

<Change of recording date>
Change from the performance on TUE, March 11, 2025 to the performance on WED, March 12, 2025(JST)
*Customers who already purchased tickets for the performance on March 11th can watch the updated performance.
Please check Wataru Hatano’s official page for more details regarding changes to the performance.

<Refunds>
Following this announcement, we will offer ticket refunds to those who wish.
We deeply apologize for the concern and inconvenience caused.
Customers who wish to request a refund, please check the following and proceed with the necessary steps.

■Refund Period: THU, March 13, 2025, at 6:00 p.m. - THU, March 27, 2025, at 6:00 p.m.(JST)

■Refund Method
・Customers who purchased streaming tickets via Z-aN
Customers who wish for refunds (reimbursement) should contact us through the "Inquiry Form" within the above period following the steps below.

Inquiry Form: https://www.zan-live.com/contact
Service Category: Streaming Purchase
Inquiry Type: Others

Please copy and paste the following format into the inquiry content.
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【Refund Request】
Performance Name: "Wataru Hatano Premium Live - Archive Streaming"

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*For refund requests, please clearly specify the "Performance Name."

Important Notes

*A refund is only available if the customer applies for a refund.

*We will match the application information with purchase information; if the match is not found, we cannot proceed with the refund process. Please ensure the application is accurate. 
*Refund applications cannot be withdrawn. Please be mindful.
*Refunds cannot be processed after the refund period ends. Please be careful.

Thank you for your continued support for Z-aN.